Received your item but want to change it or just return it? We’re sorry to hear you’re not 100% happy with your purchase however as long as your item is in its original condition, fully sealed & unused & within 30 days of purchase, we should be able to accept your return.

Returns address

1 Neills Court, Newtownabbey, BT37 9FF, Northern Ireland 

Changing or cancelling an order

Have you just placed your order but realised you need to change something? Not a problem! As long as your order has not been dispatched, we should be able to help.

If you need to cancel your order, just give us a call or email & again, as long as it has not been dispatched this should not be an issue. Should your order be dispatched already, just send it back in its original condition, sealed & unused and we will do our part in reimbursing the full amount.
When you’re contacting us, please ensure you have your order number to hand & details of how you would like to change your order. Please keep in mind that we do have a deadline for order dispatch.

Incorrect Delivery Details

Just placed your order & realised you’ve provided incorrect delivery details? As long as you’ve notified us before your order has been dispatched, this should not be an issue. Simply provide us with the following two pieces of information:

1. Your order ID
2. The delivery address you require the order sent too.

You can find your order ID number in the confirmation email you would have received once your order was placed. If you do not have this information to hand when contacting us, it may delay your order being dispatched.

Please note: If your order has already been dispatched, the means your order has already left our hands and is on its way to the delivery address provided. We are unable to change the address in this case unless we receive the order back. Please do not hesitate to contact us in case we do receive it back.

If you have questions please contact us.